Complaints: plan and write a hotel email
Writing · Complaints · B1 · 20 min. Compare a hotel advert with a guest's notes, then write a complaint email.
About this worksheet
Compare a hotel advert with a guest's notes, then write a complaint email.
- Level
- B1
- Category
- Writing
- Topic
- Complaints
- Time
- About 20 minutes
- Exercises
- Reading text, Matching, Speaking / writing task, Writing lines
- Answer key
- Included
- Access
- Premium
On the sheet
- Reading text: Read the hotel advert and Holly's notes from her stay.
- Matching: Match what the advert promised to what really happened.
- Speaking / writing task: You are Holly. Write a complaint email to the hotel manager (about 60
- Writing lines: Write your email here.
