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Refunds and cancellation

How to cancel, and when a payment can be refunded.

Last updated: October 24, 2026

Cancel any time

Cancel from My desk, or from the link in your receipt email. You keep Premium until the end of the month or year you paid for, and you won't be charged again.

Refunds when Premium wasn't used

Premium is digital content that opens the moment you pay. Before paying you agree that it starts straight away, and that the right to withdraw from the purchase therefore ends once you use it. We still refund you in full when:

  • you ask within 7 days of your first payment and haven't opened, printed or downloaded any Premium material since paying;
  • you ask within 7 days of a renewal (monthly or yearly) and haven't opened, printed or downloaded any Premium material since it renewed.

We keep a record of the Premium material each account opens so we can check this quickly. Once Premium material has been used in a paid period, that payment isn't refunded, but you can cancel so it won't renew again.

Always refunded

Double charges, charges after you had already canceled, and payments for a period in which a fault on our side kept you from using Premium are always refunded, whether or not the material was used.

How to ask

Write to info@eslpathway.com from your account's email address. We answer within 3 working days. Approved refunds are sent back to the card you paid with, through our payment provider (Lemon Squeezy), no later than 14 days after your request; your bank may take a few more days to show them.

Renewal reminders

We email yearly subscribers a reminder before each renewal, so a renewal never comes as a surprise.

Questions? Write to info@eslpathway.com.