Travel problems: complaining politely at hotel reception
Luke complains about the wrong room and broken air conditioning; students learn polite complaint and apology phrases and role-play travel problems.
B1Adults45 minRole play
About this lesson
A B1 speaking lesson (role play). Warm-ups, role plays and discussion tasks — get the whole class talking.
- Level
- B1
- Skill
- Speaking
- Type
- Role play
- Students
- Adults
- Time
- About 45 minutes
- Topic
- Travel & holidays
- Activities
- Key words, Speaking / writing task, Reading text, Multiple choice, Matching
- Key words
- I'm afraid there's a problem with..., I booked... but..., Would it be possible to...?, I'd prefer..., I'm sorry to hear that., I do apologise., Would you like me to...?, Let me see what I can do.
- Access
- Premium
By the end, students can
- Complain politely and explain a problem clearly
- Apologize, offer help and suggest solutions as a member of staff
- Reach an acceptable solution in a travel role play