Customer service: helping a customer in a shop
Speaking · Customer service · A2 · 25 min. Practise offering help, asking about sizes and colours, and dealing with returns, then role-play shop conversations as assistant and customer.
About this worksheet
Practise offering help, asking about sizes and colours, and dealing with returns, then role-play shop conversations as assistant and customer.
- Level
- A2
- Category
- Speaking
- Topic
- Customer service
- Time
- About 25 minutes
- Exercises
- Multiple choice, Reading text, True / False, Speaking / writing task
- Answer key
- Included
- Access
- Premium
On the sheet
- Multiple choice: Get ready. Choose the best reply from the shop assistant: a, b or c.
- Reading text: Read the conversation.
- True / False: Read again. Write T (true) or F (false).
- Speaking / writing task: Role-play in a shop.
