Customer service: at the hotel reception
Speaking · Customer service · A2 · 25 min. Learn phrases for checking guests in and helping with requests, read a check-in conversation and role-play a busy hotel reception.
About this worksheet
Learn phrases for checking guests in and helping with requests, read a check-in conversation and role-play a busy hotel reception.
- Level
- A2
- Category
- Speaking
- Topic
- Customer service
- Time
- About 25 minutes
- Exercises
- Key words, Reading text, Multiple choice, Speaking / writing task
- Answer key
- Included
- Access
- Premium
On the sheet
- Key words: Useful phrases.
- Reading text: Read the conversation.
- Multiple choice: Read again. Choose the correct answer: a, b or c.
- Speaking / writing task: Role-play at the hotel reception.
