Skills review: travel problems and complaints
Tests · Skills reviews · B1 · 45 min. A mixed skills review: read a complaint email and the company's reply, answer questions, practise formal phrases and write your own complaint.
About this worksheet
A mixed skills review: read a complaint email and the company's reply, answer questions, practise formal phrases and write your own complaint.
- Level
- B1
- Category
- Tests
- Topic
- Skills reviews
- Time
- About 45 minutes
- Exercises
- Reading text, Multiple choice, Matching, Gap-fill, Speaking / writing task, Writing lines
- Answer key
- Included
- Access
- Premium
On the sheet
- Reading text: Read the complaint and the reply.
- Multiple choice: Read again. Choose the correct answer: a, b or c.
- Matching: Match the informal phrases to the formal ones.
- Gap-fill: Complete with the words from the box.
- Speaking / writing task: Write a formal email of complaint (about 120 words).
- Writing lines: Write here.