A hotel booking mix-up: sorting it out on the phone
Kwame arrives at his hotel to find his booking has been cancelled; he phones reception and they solve the problem. Students listen for the problem, the solution and polite phone language.
B1Adults40 minPhone call
About this lesson
A B1 listening lesson (phone call). Dialogues and stories to listen to, with transcripts, speed control and ready-made questions.
- Level
- B1
- Skill
- Listening
- Type
- Phone call
- Students
- Adults
- Time
- About 40 minutes
- Topic
- Travel & holidays
- Activities
- Key words, Speaking / writing task, Listening (read aloud), Multiple choice, Gap-fill, Matching
- Key words
- booking, cancel, mix-up, apologise, exhausted, included
- Access
- Premium
By the end, students can
- Understand a phone call about a travel problem and how it is solved
- Complain politely and respond to apologies on the phone