Role plays: making a complaint by phone
Speaking · Role plays · B2 · 25 min. Read about a complaint call, then role play your own complaint calls.
About this worksheet
Read about a complaint call, then role play your own complaint calls.
- Level
- B2
- Category
- Speaking
- Topic
- Role plays
- Time
- About 25 minutes
- Exercises
- Multiple choice, Key words, Reading text, True / False, Speaking / writing task, Table to fill in
- Answer key
- Included
- Access
- Premium
On the sheet
- Multiple choice: Get ready. Choose the correct word.
- Key words: Useful words and phrases.
- Reading text: Read the situation.
- True / False: Read again. Write T (true) or F (false).
- Speaking / writing task: Role play complaint calls in pairs.
- Table to fill in: Listen to another pair. Take notes on their calls.
- Speaking / writing task: Discuss in small groups.
