A faulty delivery: calling for a refund
Oliver's new sofa arrives in the wrong color and torn; he calls customer service and gets a refund, a collection time and a voucher.
B2Adults45 minPhone call
About this lesson
A B2 listening lesson (phone call). Dialogues and stories to listen to, with transcripts, speed control and ready-made questions.
- Level
- B2
- Skill
- Listening
- Type
- Phone call
- Students
- Adults
- Time
- About 45 minutes
- Topic
- Shopping & money
- Activities
- Key words, Speaking / writing task, Listening (read aloud), Multiple choice, True / False, Matching, Reading text
- Key words
- order number, tear, faulty, refund, replacement, collect, a gesture of goodwill, working day
- Access
- Premium
By the end, students can
- Understand the problem, options and final agreement in a customer service call
- Understand polite phrases for complaining and responding to complaints
- Make a complaint call and reach a solution