Role plays: a faulty laptop
Speaking · Role plays · B2 · 30 min. Complain firmly but politely and negotiate a refund for a faulty laptop.
About this worksheet
Complain firmly but politely and negotiate a refund for a faulty laptop.
- Level
- B2
- Category
- Speaking
- Topic
- Role plays
- Time
- About 30 minutes
- Exercises
- Multiple choice, Key words, Reading text, Gap-fill, Table to fill in, Speaking / writing task
- Answer key
- Included
- Access
- Premium
On the sheet
- Multiple choice: Get ready. Choose the best word.
- Key words: Useful words and phrases.
- Reading text: Read the situation.
- Gap-fill: Complete Daniel's complaint with words from the box.
- Table to fill in: Plan your role. Make notes in your column.
- Speaking / writing task: Talk with a partner.
