Returning faulty headphones: complaining politely in a shop
A customer returns headphones that stopped working; students learn polite complaint language and role-play returning items in a shop.
B1Adults40 minRole play
About this lesson
A B1 speaking lesson (role play). Warm-ups, role plays and discussion tasks — get the whole class talking.
- Level
- B1
- Skill
- Speaking
- Type
- Role play
- Students
- Adults
- Time
- About 40 minutes
- Topic
- Shopping & money
- Activities
- Key words, Speaking / writing task, Reading text, True / False, Matching
- Key words
- faulty, receipt, refund, exchange, store credit, guarantee, I'm afraid...
- Access
- Premium
By the end, students can
- Return an item and make a polite but firm complaint in a shop
- Ask for a refund or exchange and respond to a salesclerk's offers