Not a ghost in sight: an email of complaint
A guest complains to a hotel about a disappointing 'haunted Halloween weekend'; students analyse the structure and formal phrases of a complaint email, then write their own.
B1Adults45 minEmail
About this lesson
A B1 writing lesson (email). Prompts, model texts and simple checklists — from a first email to an opinion essay.
- Level
- B1
- Skill
- Writing
- Type
- Students
- Adults
- Time
- About 45 minutes
- Topic
- Halloween
- Activities
- Key words, Speaking / writing task, Reading text, True / False, Matching, Gap-fill
- Key words
- complain, cancel, refund, explanation, disappointed, admit, deal with
- Access
- Premium
By the end, students can
- Understand the structure of a formal email of complaint
- Use formal phrases to describe problems and ask for action
- Write a polite, clear complaint of 140–180 words