A misleading headline: replying to a reader's complaint by email
A newspaper's readers' editor answers a complaint about a sensational health headline. Students study diplomatic language, then write a reply.
C1Adults50 minEmail
About this lesson
A C1 writing lesson (email). Prompts, model texts and simple checklists — from a first email to an opinion essay.
- Level
- C1
- Skill
- Writing
- Type
- Students
- Adults
- Time
- About 50 minutes
- Topic
- Media & news
- Activities
- Key words, Speaking / writing task, Reading text, True / False, Word order
- Key words
- look into the matter, misleading, preliminary, sensational, urge caution, that said, go some way towards, hold someone to account
- Access
- Premium
By the end, students can
- Understand how a professional email responds to criticism fairly and firmly
- Use diplomatic phrases to apologize, concede and disagree politely
- Write a 200–250 word email responding to a complaint