Role plays: breaking bad news to a client
Speaking · Role plays · C2 · 25 min. Deliver disappointing news diplomatically and manage an angry client's reaction.
About this worksheet
Deliver disappointing news diplomatically and manage an angry client's reaction.
- Level
- C2
- Category
- Speaking
- Topic
- Role plays
- Time
- About 25 minutes
- Exercises
- True / False, Key words, Reading text, Matching, Speaking / writing task, Table to fill in
- Answer key
- Included
- Access
- Free
On the sheet
- True / False: Get ready. Write T (true) or F (false).
- Key words: Useful words and phrases.
- Reading text: Read the situation.
- Matching: Match each blunt sentence to a more diplomatic version.
- Speaking / writing task: Role-play in pairs, then swap roles.
- Table to fill in: Watch your partner as Sophie. Fill in the table, then tell the class w
