Role plays: a complaint at the help desk
Speaking · Role plays · B1 · 25 min. Learn phrases for making and handling complaints politely, read a help desk conversation and role-play complaints at a hotel, a phone store, a restaurant and a train station.
About this worksheet
Learn phrases for making and handling complaints politely, read a help desk conversation and role-play complaints at a hotel, a phone store, a restaurant and a train station.
- Level
- B1
- Category
- Speaking
- Topic
- Role plays
- Time
- About 25 minutes
- Exercises
- Key words, Reading text, True / False, Speaking / writing task, Table to fill in
- Answer key
- Included
- Access
- Premium
On the sheet
- Key words: Useful phrases.
- Reading text: Read the conversation at a gym help desk.
- True / False: Read again. Write T (true) or F (false).
- Speaking / writing task: Role-play complaints in pairs.
- Table to fill in: After each role play, write notes.
- Speaking / writing task: Tell the class.
