Phone calls at work
Speaking · B1 · 2 printable sheets, each with an answer key.
Print the whole packOr open a sheet to print it on its own.
- Sheet 1 · 20 minPhone calls at work: leaving a voicemailLearn the structure of a clear voicemail, put a model message in order and practice leaving messages for colleagues and customers.Free
- Sheet 2 · 25 minPhone calls at work: dealing with a problem orderPractice handling a customer's problem on the phone: listening, apologizing, checking details and offering solutions, then role-play difficult calls.Premium