Emails at work: apologising for a delay
Writing · Emails at work · B1 · 25 min. Read a professional apology email, identify its four parts, compare strong and weak phrases, and write an apology to a customer.
About this worksheet
Read a professional apology email, identify its four parts, compare strong and weak phrases, and write an apology to a customer.
- Level
- B1
- Category
- Writing
- Topic
- Emails at work
- Time
- About 25 minutes
- Exercises
- Reading text, Matching, Multiple choice, Speaking / writing task, Writing lines
- Answer key
- Included
- Access
- Premium
On the sheet
- Reading text: Read the email.
- Matching: Match the parts of the email to their purpose.
- Multiple choice: Which phrase is more professional? Choose a, b or c.
- Speaking / writing task: Write an apology email to a customer (100–120 words).
- Writing lines: Write here.
