Missed connection: sorting out a travel problem at the airport
Daniel misses a connecting flight and negotiates with an airline agent; students learn polite complaint phrases and role-play travel problems.
B2Adults50 minRole play
About this lesson
A B2 speaking lesson (role play). Warm-ups, role plays and discussion tasks — get the whole class talking.
- Level
- B2
- Skill
- Speaking
- Type
- Role play
- Students
- Adults
- Time
- About 50 minutes
- Topic
- Travel & holidays
- Activities
- Speaking / writing task, Key words, Reading text, True / False, Gap-fill, Table to fill in
- Key words
- I appreciate it's not your fault, but …, I was wondering if you could …, What are my options?, Is there any way you could …?, I'm afraid …, The best I can do is …, Would it be possible to …?, I'd be really grateful.
- Access
- Premium
By the end, students can
- Complain politely, ask about options and negotiate a solution
- Deal with common travel problems in a service situation