Wrong headphones, no refund? A complaint email to an online shop
Oliver's online order arrived late, in the wrong color and model. Students read his complaint email, learn useful phrases and write their own.
A2Adults40 minEmail
About this lesson
An A2 reading lesson (email). Graded texts with key words, comprehension questions and printable versions.
- Level
- A2
- Skill
- Reading
- Type
- Students
- Adults
- Time
- About 40 minutes
- Topic
- Shopping & money
- Activities
- Speaking / writing task, Key words, Reading text, Multiple choice, True / False, Matching
- Key words
- order, delivery, refund, return, model, polite, solve
- Access
- Premium
By the end, students can
- Understand the problem and request in a complaint email
- Use polite phrases to write a short complaint email