Why waiting feels longer than it is: a behavioural scientist on queues
A behavioural scientist explains why some waits feel endless and others fly by, and how airports, theme parks and shops manage our perception of time; students read for detail and stance, analyse examples and design a better waiting experience.
C2Adults60 minInterview
About this lesson
A C2 reading lesson (interview). Graded texts with key words, comprehension questions and printable versions.
- Level
- C2
- Skill
- Reading
- Type
- Interview
- Students
- Adults
- Time
- About 60 minutes
- Topic
- Business & money
- Activities
- Speaking / writing task, Key words, Reading text, Multiple choice, True / False, Matching
- Key words
- perception, occupied, uncertainty, fairness, behavioural, reassure
- Access
- Premium
By the end, students can
- Understand an expert's explanations, examples and qualifications in an extended interview
- Understand vocabulary for perception, behaviour and customer experience
- Apply psychological principles to design and justify a solution to a real problem