An AI helpline assistant: a council pilot report
An evaluation report on a city council's AI helpline assistant: faster service, worrying errors and a gap between age groups.
C1Adults55 minReport
About this lesson
A C1 reading lesson (report). Graded texts with key words, comprehension questions and printable versions.
- Level
- C1
- Skill
- Reading
- Type
- Report
- Students
- Adults
- Time
- About 55 minutes
- Topic
- Technology
- Activities
- Key words, Speaking / writing task, Reading text, Matching, Gap-fill, Multiple choice
- Key words
- pilot, council, helpline, resident, accuracy, satisfaction
- Access
- Premium
By the end, students can
- Understand the structure, purpose and formal register of an evaluation report
- Extract and interpret statistical findings accurately
- Evaluate the benefits and risks of AI in public services