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Role play
Speaking · B2 · 1 printable sheet, each with an answer key.
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Or open a sheet to print it on its own.
Role play: complaining about a hotel booking
Study the language for complaints.
Read the conversation at a hotel reception in Singapore.
Put the words in order to make sentences from the role play.
Role play: three complaints (5 minutes each).
Sheet 1 · 40 min
Role play: complaining about a hotel booking
Make and handle complaints politely and firmly, then negotiate a fair solution at a hotel reception.
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